Our process is split into seven stages. We go to great lengths to clarify your needs in depth at the outset, and as we never outsource, it means that understanding runs through the entire project – from inquiry to installation. It’s hard to overestimate the value of that end-to-end expertise and involvement.
Step 1 - Initial Enquiry
Before contacting us, please make sure you have certain details to hand. These include: the property location and type (especially if it’s a listed building or in a conservation area), the details of your problem and the kind of windows and glazing you currently have. We will make sure we have enough information to plan an effective initial visit.
Step 2 - Initial Visit (Noise Assessment & Pricing Survey)
An acoustic specialist will talk you through your best options and – using a NTi XL2 Acoustic Analyser – give you an immediate idea of the different noise levels, and advise you on your best options. By agreeing to a Initial Visit there is no obligation to commit to our service; this is an opportunity to understand your needs more clearly.
Step 3 - Quotation & Noise Report
Based on the survey completed during the Initial Visit, our team will email a full costing within 72 hours. We will also provide a valuable Noise Report which explores our problem analysis, the level of noise pollution and our suggested solution. Within another 48 hours, we will follow up with a courtesy call, to ensure everything is clear.
Step 4 - Installation Survey
Once you’ve chosen to proceed with us and paid an initial deposit, we’ll arrange for senior surveyors to visit. By taking accurate ‘to the millimetre’ measurements, we can assess the best method of installation. We’ll also confirm your various aesthetic preferences (eg – which timber, paint colour and ironmongery), and will then pass your order to our factory.
Step 5 - Manufacture Updates
The manufacturing process takes approximately ten weeks. Every three weeks our customer service team will give you an update so you know how your windows are progressing.
Step 6 - Installation
Two weeks in advance, we’ll provide you with an installation date. For the installation, we use an acoustic foam to enhance the noise reduction. At no point will we leave the property unprotected or exposed; if one window comes out, another goes in. The entire installation will be overseen by a single project manager.
Step 7 - Follow Up
One week after the installation, we will follow up with a courtesy call. This to make sure that everything is to your satisfaction, and to answer any questions you have about making the most of your new windows or doors.
Arrange a FREE visit today
You won’t be visited by a sales person, but by a specialist who understands the science of silence and who can talk you through your best options.
We’ll measure the noise levels in different rooms in your home using specialist noise analyser.
We’ll talk you through your options and the various logistic and aesthetic factors to consider.
We’ll get a thorough understanding of exactly what you need. (It may vary from the front to the back of the house.)
We won’t recommend our own windows if they’re not suitable and you won’t be delighted with the results.
By agreeing to a Initial Home Visit, there is no obligation to commit to our service. This is your opportunity to weigh up how good a match we are, and to understand your needs more clearly.Book a visit